Terms of Service

1. Scope of the Service

1.1 The Service offers product-image generation, model imagery, scene composition, background processing, image enhancement and other released editing tools. Available features, supported formats, limits and charging units are described in the relevant interface and order.

1.2 Some features use machine-learning models. Results may be inaccurate, incomplete or different from your expectations. We will provide the Service as described, but do not promise a particular aesthetic outcome for every generation.

1.3 Experimental features are identified as such and may change or be discontinued. A beta label does not exclude our obligations under applicable law.

2. Registration and account security

2.1 You must be at least eighteen and have legal capacity to enter into these Terms. Registration is not offered to users under eighteen.

2.2 Provide accurate registration information, keep your sign-in email accessible and update relevant details when they change. Protect passwords, verification codes and other credentials from unauthorised disclosure.

2.3 Do not impersonate another person or sell, rent, lend or transfer an account without permission. Organisations must authorise their users and ensure that they comply with these Terms.

2.4 Notify us promptly of suspected account misuse. We will take appropriate verification and protective measures. Responsibility for an incident is determined by each party’s fault and applicable law.

3. Tasks, credits and usage records

3.1 Some features are metered in credits. Review the feature, quantity and credit charge before submitting a task. Credits are deducted when a billable task is created, and a transaction record is maintained.

3.2 Credits charged for a task are returned when its final status is failed or cancelled. A cancellation request takes effect only if the task can actually be cancelled; processing already underway may not be cancellable.

3.3 Successful and partially successful tasks currently do not receive an automatic credit return. A subjective preference does not itself make a task failed. You may nevertheless request investigation of duplicate charges, non-performance or another dispute and exercise your statutory rights.

3.4 Promotional credits are subject to the quantity, scope and expiry disclosed when granted. They are not a cash payment or settlement instrument. Fraudulent registrations and transactions to obtain credits are prohibited. Changes to promotions do not retrospectively reduce paid entitlements already acquired lawfully.

4. Paid services and refunds

4.1 Online top-ups and automatic renewal are not currently available. Before enabling paid services, we will publish their price, scope, validity, fulfilment period and refund arrangements and present them before purchase.

4.2 A paid order covers the service or allowance specified in that order. Price changes ordinarily apply to subsequent purchases or renewals and do not alter existing orders.

4.3 We will not activate automatic renewal without your separate confirmation. If offered, renewal must be accompanied by legally required notices and an accessible cancellation method.

4.4 You may request correction or a refund for duplicate payments, billing errors, failure to provide the agreed service or other legally recognised grounds. Consumed services, unused paid allowances and promotional benefits are accounted for separately under the order and applicable law. A digital-service label does not eliminate statutory refund rights.

4.5 Payment channels, currency, transaction documentation and taxes will be stated when purchasing becomes available. Do not pay an individual or account that has not been confirmed by the Service.

5. Your content

5.1 “User Content” includes images, text, prompts and other material you submit, generate or store through the Service. You and other relevant rights holders retain rights in existing material; use of the Service does not transfer ownership to us.

5.2 You must have the rights or other lawful basis necessary to submit and use the material. Obtain appropriate permissions for third-party works, trade marks, product designs, likenesses, personal information and confidential information.

5.3 You grant us a non-exclusive, royalty-free permission to store, copy, transmit, convert, process and present User Content as necessary to provide, maintain and protect the Service. Technical providers may assist within that scope. Personal-information processing remains governed by the Privacy Policy and applicable law.

5.4 This permission does not include public promotion, resale as stock material or independent general-purpose model training. A use beyond what is necessary to deliver the Service requires a separate explanation and appropriate authorisation.

5.5 The permission ends when the relevant purpose ends, except for limited processing needed to complete requested operations, meet legal retention requirements, resolve disputes or carry out deletion under the Privacy Policy.

6. Generated results and commercial use

6.1 As between you and us, we do not claim exclusive rights in your generated results merely because we provide the processing service. You may use results commercially to the extent of the rights you lawfully hold.

6.2 This is not a warranty of copyright eligibility, uniqueness or freedom from third-party rights, and does not license another party’s trade marks, likenesses, works or other material. Other users may receive similar results.

6.3 Before publication or commercial use, check product appearance, dimensions, materials, markings and effects. Avoid misleading depictions and obtain permissions required for the intended use.

6.4 Each party must meet the AI-content labelling duties applicable to it. Do not maliciously remove, alter or falsify legally required labels, create false endorsements, impersonate someone or use results unlawfully.

7. Intellectual property in the Service

7.1 Software, interfaces, trade marks, logos, documentation and materials supplied by us belong to us or their respective rights holders. These Terms grant access to the Service within their scope, not ownership of that intellectual property.

7.2 Any separate licence applicable to platform or third-party materials must be made available before use. This does not affect your rights in User Content.

7.3 We may use voluntarily submitted product suggestions to improve the Service. Confidential material, personal information or unpublished works within a suggestion will not be used in public promotion without separate authorisation.

8. Restrictions and enforcement

8.1 Follow the Acceptable Use Policy. Do not use the Service unlawfully, infringe others’ rights, compromise security or evade reasonable usage restrictions.

8.2 We may take proportionate measures against suspected violations, including refusing processing, restricting a feature, removing affected content or suspending an account. Urgent legal or security circumstances may require immediate action.

8.3 Unless disclosure is prohibited or would jeopardise security, we will explain our action and provide a means to appeal. You may supply additional information for review.

9. Third-party services

9.1 Models, hosting, storage, email and payment services may be supplied by third parties. Using a provider selected and integrated by us does not by itself exclude our responsibility under applicable law.

9.2 If you independently visit or purchase from another provider, its service is governed by its terms. Such independently chosen services are distinct from technical providers engaged by us to perform these Terms.

10. Changes and interruptions

10.1 We may update the Service for maintenance, security, compatibility or other reasonable reasons. Material effects on purchased entitlements will be notified reasonably in advance and addressed through performance, an alternative or an appropriate refund under the agreement.

10.2 We will take reasonable steps to restore interrupted service and reduce loss. Force-majeure events are handled according to their effects and applicable law; notice and mitigation duties are not automatically excluded.

10.3 Do not rely on the Service as your only backup of important material. Download what you need to retain. This advice does not exclude our liability for breach of contract or security obligations.

11. Suspension, termination and account closure

11.1 You may stop using the Service and request account closure as described in the Privacy Policy. Download needed material and review outstanding orders or disputes beforehand.

11.2 We may terminate a service for serious or repeated breaches not remedied after reasonable notice, or where continued provision would be unlawful or create a material security risk. Urgent protective restrictions need not await prior notice.

11.3 Unperformed paid services and unused paid allowances are settled according to the reason for termination, the order and applicable law. They are not automatically forfeited when an account is restricted or closed.

11.4 Information retention and deletion are governed by the Privacy Policy. Provisions that by their nature need to survive, including intellectual property, confidentiality, settlement and disputes, continue to the necessary extent.

12. Liability

12.1 A party causing loss by breaching these Terms is responsible under applicable law and valid contractual provisions. Breach, actual loss, causation and each party’s fault are relevant to that determination.

12.2 To the extent permitted by law, we are not responsible for losses without a reasonable causal connection to a breach, or indirect losses that could not reasonably have been foreseen when contracting.

12.3 Nothing excludes or limits liability that cannot lawfully be excluded or limited, including applicable liability for intentional misconduct, gross negligence, personal injury or breaches of personal-information protection duties. Statutory consumer rights remain unaffected.

13. Complaints and rights notices

13.1 Send complaints to support@eidopix.com, identifying yourself, the affected content or task, your rights and relevant supporting material. Do not include unrelated sensitive information.

13.2 We may request necessary clarification and take measures appropriate to the evidence and law. Affected users may respond or appeal where appropriate. Knowingly false notices that cause harm may result in legal liability.

14. Updates and notices

14.1 Revisions will be published here with a revision date. Material changes affecting payment, content permissions or termination will be highlighted in advance. We will obtain renewed consent where legally required.

14.2 New terms do not ordinarily retrospectively change completed transactions or core obligations in existing orders. If you disagree, you may stop using the affected service and settle outstanding paid entitlements under the agreement.

14.3 Necessary account, order and legal notices may be delivered in the Service or to your registered email. Marketing choices are addressed in the Privacy Policy.

15. Governing law and disputes

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15.1 The parties may first seek an amicable solution through the contact details below. Unresolved disputes may be taken to a court or other body with lawful jurisdiction. These Terms do not remove statutory complaint or redress rights.

15.2 If a provision is invalid or unenforceable, the remaining provisions continue to apply. A delay in exercising a right does not permanently waive it.

16. Operator and contact information

Contact us with questions, service complaints or rights notices, identifying the relevant account, task or order and the issue.

Operator: the Eidopix team

Contact address: XXXXX

Email: support@eidopix.com